SMS Messaging Policy – Millennial Home Loans, LLC

Effective Date:
Millennial Home Loans, LLC (“Company,” “we,” “our,” or “us”) provides conversational SMS communications to customers and prospective customers who voluntarily provide their mobile phone number and consent to receive text messages.

This SMS Messaging Policy explains how Millennial Home Loans, LLC collects consent, sends text messages, processes opt-out requests, and protects customer information.

1. Types of SMS Communications

By opting into SMS communications from Millennial Home Loans, LLC, you may receive conversational text messages related to:

  • Mortgage inquiries
  • Responses to customer questions
  • Appointment scheduling and reminders
  • Loan application status updates
  • Document requests and reminders
  • Customer support communications
  • Follow-up communications regarding requested mortgage information

SMS communications are intended solely for conversational customer service and mortgage-related communications initiated by the consumer or related to an existing customer relationship.

2. Consent to Receive SMS Messages

Customers may opt into SMS communications by:

  • Submitting a website contact form
  • Requesting mortgage information
  • Calling our office and requesting text communication
  • Providing written or electronic consent
  • Initiating communication with Millennial Home Loans, LLC

By providing your mobile phone number and opting in, you expressly consent to receive conversational SMS messages from Millennial Home Loans, LLC.
Consent to receive SMS messages is not a condition of purchasing goods or services.

3. Message Frequency

Message frequency varies depending on the nature of your mortgage inquiry, loan application activity, customer support needs, and ongoing communications with Millennial Home Loans, LLC.

4. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. Millennial Home Loans, LLC is not responsible for any charges incurred from your mobile carrier.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

After opting out, you may receive one final confirmation message confirming that you have been unsubscribed from SMS communications.

6. Privacy and Data Protection

Millennial Home Loans, LLC values your privacy and protects your personal information in accordance with applicable laws and regulations.
Mobile phone numbers, SMS consent records, and related personal information:

  • Will not be sold to third parties
  • Will not be shared with affiliates for marketing purposes
  • Will not be used for unrelated advertising
  • Will only be used for communications related to your interaction with Millennial Home Loans, LLC

SMS opt-in information and consent records are maintained solely for compliance and customer communication purposes.

7. Prohibited Messaging Activities

Millennial Home Loans, LLC does not use SMS messaging for:

  • Cold texting
  • Purchased lead lists
  • Third-party lead generation
  • Debt collection
  • Credit repair services
  • Debt reduction programs
  • Cryptocurrency or investment promotions
  • Sweepstakes or gambling promotions
  • Unsolicited marketing communications

8. Supported Carriers

Supported wireless carriers may include AT&T, Verizon, T-Mobile, Sprint, and other participating carriers. Carrier participation may vary.
Wireless carriers are not liable for delayed or undelivered messages.

9. Changes to This Policy

Millennial Home Loans, LLC reserves the right to update or modify this SMS Messaging Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

10. Contact Information

Millennial Home Loans, LLC
1722 Splendor Drive
Woodbine, MD 21797

Phone: 866-747-2882
Email: info@millennialhomeloans.com
NMLS #1221523

11. Opt-Out, Help, Privacy, and Prohibited Messaging Practices

You may opt out of SMS messages at any time by replying STOP. You may request assistance at any time by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent information will not be shared with any third parties.

Millennial Home Loans, LLC does not use purchased lead lists, third-party lead generation databases, cold-text campaigns, or unsolicited SMS marketing. SMS messages are sent only to individuals who have directly contacted Millennial Home Loans, LLC or otherwise provided consent to receive conversational communications.

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